Service Level Agreements
Our Standard Service Level Agreement (SLA) is included for free with all Hosting packages.
If you need faster response times or monthly Advanced Support, benefit with our extended SLA packages.
Our standard SLA comes with all Hosting packages with no extra costs and assures that your data stays connected by having 24/7 access to the following services:
- 24/7 support by highly experienced people
- Health management of the hosting infrastructure
- Pro-active monitoring of the hosting infrastructure
- Regular Client Area updates
- Resolving connectivity and network issues
- Root password reset and boot loader repair
If you need the highest level of uptime and performance for your hosting, we offer Extended SLA packages. Benefit now with:
- Faster response times
- Priority support
- Discounted hourly rates for Advanced Support
- Free Monitoring S (more information)
No contract: Cancel, downgrade and upgrade anytime.
* Service Level Agreement packages are priced per included monthly Advanced Support time. Unused time does not rollover to the next month.
Extra Advanced Support time is quoted for approval before execution at $ 25 per 15 minutes (discounts apply). Package discounts are listed above.
Get and pay just what you need.
Advanced Support time is quoted for approval at $ 25 per 15 minutes (SLA package discounts apply).
Application updatesConfiguring and updating your software correctly keep you safe from known security issues. Updating will also frequently provide feature and speed improvements. This makes it crucial to maintain a healthy hosting and website.
ConsultingConsulting time is great for talking about new developments, live editing or training. However, the time can be used however you wish.
Content reviewLet us guide you through checks to ensure published content is reviewed correctly.*
Content updatesHave us publish, edit and delete content on your website. We can also guide you while doing it yourself.*
Databases & FilesAssistance with database and file management such as backup, cleanup, deletion and modifications.
Image editingSometimes its better to make an image smaller in size or brighter in color. Have our creative people help you.*
PerformanceSpeed adjustments on your website are important to make sure your visitors don't leave because it's too slow, it also helps improve the load on our network.
Technical MaintenanceTroubleshooting and Server Maintenance are both common things that confront us every now and then. Solve issues properly with our expertise people.
Do you have an issue? We can help.